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Contact Support

Truth is… we genuinely want to help.

To make sure we can get you the fastest and most accurate support possible, we ask that you email us with a few specific details based on what you need help with.

📧 All support requests should be sent to:
support@truthisorganics.com

We’re a small, hands-on team of two who read every message. Including the right information upfront helps us help you faster and avoids unnecessary back-and-forth.

📦 Order Status, Shipping Updates, or Missing Items

If you’re reaching out about an existing order (including delivery updates or missing items), please include:

  • Order number (required)
  • Email address used at checkout
  • Full name on the order
  • A brief description of what’s going on
  • Photos (if something arrived damaged or an item is missing)

👉 Without an order number, we may need to follow up for more information, which can slow things down.

🔄 Returns, Exchanges, or Refund Questions

If you have a question about a return, exchange, or refund, please include:

  • Order number
  • Product(s) you’re referring to
  • Reason for the return or exchange
  • Whether the product has been opened or used

This allows us to review your request quickly and guide you through the next steps.

🌿 Product Questions or Skin Concerns

Not sure which product is right for you or how to use something you ordered? We’re happy to help. Please include:

  • The product name(s) you’re asking about
  • A brief description of your skin concern
  • Any known sensitivities or allergies (if applicable)

The more context you share, the better we can tailor our response.

⏱ A Quick Note on Response Times

We’re a small team, but we care deeply about every customer and every message.

We work through emails in the order they’re received and will get back to you as quickly as possible. Sending all relevant details in your first email helps us resolve things faster.

Thank you for supporting Truth Is… Organics. We appreciate your patience, your trust, and the opportunity to take care of you.

FAQ

Find the most frequently asked questions below.

  • Once your order ships, you’ll receive a confirmation email with tracking information. If your tracking hasn’t updated or looks stuck, that’s usually a carrier delay — but feel free to email us with your order number and we’ll take a look.

  • Everyone’s skin is different. If you’re unsure where to start, email us with a brief description of your skin concerns and any sensitivities — we’re happy to help guide you.

  • First, check around your delivery area and with neighbors or household members. Carriers sometimes mark packages as delivered a bit early. If it still doesn’t show up within 24 hours, email us with your order number and we’ll help you figure out next steps.

  • We’re a small team of two, and we personally read and respond to every email. We work through messages in the order they’re received and will get back to you as quickly as we can. Including all relevant details in your first message helps us help you faster.

  • We’re so sorry — mistakes happen, and we’ll make it right. Please email us with your order number and a quick photo of what you received so we can resolve it as quickly as possible.

  • Please visit our Guarantee/Refund & Return Policy page to see if you qualify. If so, email us your order number and full name so that we can best assist you with the process.

  • We start processing orders quickly to get them out fast. If you need to make a change, email us as soon as possible with your order number. While we can’t guarantee changes once an order is in progress, we’ll always do our best.

  • Most orders are processed and shipped within a few business days. During busy periods, launches, or restocks, processing may take a bit longer — but we’ll always send tracking as soon as your order is on the way. If you’re ever unsure, just email us with your order number and we’re happy to check for you.